Privacy policy.

How We Use Your Information: Privacy Notice and Cookie Policy

Introduction

This notice is to help you understand how and why EmotionalWellbeingGroupLtd collects your personal information and what we do with that information.  It also explains the decisions that you can make about your own information.  Your privacy is important to us so we will always securely look after the information which you provide.

Any reference in this notice to “we” or “us” means EmotionalWellbeingGroupLtd

If you have any questions about this notice please email us at EmotionalWellbeingGroup@protonmail.com

Privacy

This privacy policy applies to the Ewg website Emotionalwellbeinggroup.com whether you want information, support, use our services, donate to us, work or campaign for us.

Emotional Wellbeing Group services governed by this policy include our Live Chat and email a Counsellor service.

Emotional Wellbeing Group is registered under the General Data Protection Regulation (EU) 2016/679 as a data controller with the number Z. Full details of this listing can be seen on the Information Commissioner’s Office website. We are registered as a non profit company Limited by guarantee on Companies house and our company number is 12520276

This privacy notice, along with our website terms and conditions and our cookies policy lets you know how we collect, use and keep your personal information safe.

If you have any queries about our Privacy Notice, please get in touch with our data team:

By email: emotionalwellbeinggroup@protonmail.com

What information do we collect about you?

Information you give to us directly

We will collect and store information that you give us when you do the following things on our website(s):

  • Register for Live Chat

  • Register for email

  • Make an enquiry

  • Take a quiz

  • Complete a survey

  • Sign up to support a campaign

  • Support our work through a donation

  • Fundraise on our behalf

  • Tell us your story (for example, as a media case study)

  • Give us feedback or make a complaint

  • Apply for a job or work with us

  • Register as a volunteer

  • Enter into a contract with us

  • Are photographed or filmed (for example, at an event)

Information you give to us indirectly

  • We store information about how you navigate our website, although this cannot be used to personally identify you.

  • We may also collect and store your personal information if you interact with us on our social media channels: Facebook, Twitter and LinkedIn. This will depend on your own privacy settings on these individual channels, so make sure you check these first.

Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information, details about your education and career.

Certain types of personal information are recognised by data protection law as being more ‘sensitive’. So things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category.

Emotional Wellbeing Group Ltd will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time, why this information is required. We may also gather sensitive personal information if you choose to share your experiences with us for a case study, but we will only do this with your explicit consent.

 

Codes of ethics and practice

All EWG counsellors and supervisors are required to comply with the code of ethics and practice that is appropriate to the work they undertake. All Counsellors and members of a relevant professional body.

  • counselling is covered by the British Association for Counselling & Psychotherapy’s Ethical Framework for Good Practice.

In addition, EWG personnel must comply with EWG’s practice policies and guidance which both complement the external codes and set specific organisational standards for ethical working. Please ask your counsellor if you would like to know more about this.

 

How  is your information used?

​We will use your information to confirm any details of courses that you have applied for and to send relevant information such as course dates, course information and any changes that you may be effected by, this will usually be by email.

We will need to use your information if you choose to exercise any of your data protection rights.  These are detailed in the section “what decisions can you make about your information?” and in our data protection paragraph.

Emotional Wellbeing Group Ltd may use anonymised information for research purposes.  It will not be possible to identify you from this information.

Who else might see your information?​

The information that you give to us is kept confidential unless there is a very good reason for sharing it.

We may also need to share your information if you make a complaint against a counsellor or raise a concern.  We will investigate and as part of this investigation we may need to share some of the information with third parties such as the regulator, insurers or professional advisors..

We do store data electronically and we use password protected databases for your information.

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For how long do we keep your information?

​We keep your information for up to 7 years. If you are a subscriber for our website we keep your details indefinitely to ensure that we can keep you up to date with information and news. You can unsubscribe at any time.

Legal grounds for using your information

This section sets out the legal grounds for using your information:

Information about your health and wellbeing​

  • Your information is used where this is necessary in connection with the management of health care services. For example to make sure that we thoroughly deal with any complaints about the care that you have received.

  • We are allowed to use your information in an emergency, for example, if you require urgent medical attention.

  • If something goes wrong we may need to use your information in connection with legal disputes.

Information which is not about your health and wellbeing (such as your name and contact details)​

  • We have an agreement with you to provide services.  We are allowed to use information about you where this is necessary to perform our obligations under this agreement (for example to inform you about changes to replies or service hours).

  • Unless this would be unfair to you, we have a legitimate interest in using your information in order to improve the EmotionalWellbeingGroupLtd platform (for example, by monitoring usage and so on).  If you object to us using your information in this way please email us with your concerns at EmotionalWellbeingGroup@protonmail.com.   You can also object to how we use your information for marketing purposes.  If you wish to exercise this right, please email us using the same address.

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What decisions can you make about your information?

Data Protection Legislation gives you a number of rights regarding your information.  Your rights are as follows:

  • If information is incorrect you can ask us to correct it.

  • You can also ask what information we hold about you and be provided with a copy. We will also give you extra information, such as why we use this information about you, where it came from and what types of people we have sent it to.

  • You can ask us to delete the information that we hold about you in certain circumstances.  For example, where we no longer need the information.

  • You can ask us to send you, or another organisation, information that you have provided to us in a format that can be read by computer.

  • Our use of information about you may be restricted in some cases.  For example, if you tell us that the information is inaccurate we can only use it for limited purposes while we check its accuracy.

If you have questions, suggestions or concerns about this policy, or about our use of your information, please contact us at emotionalwellbeinggroup@protonmail.com

​ Data protection

The information about confidentiality in no way contravenes your rights under the General Data Protection Regulation May 2018 to access personal data that EmotionalWellbeingGroupLtd holds on you. Relate keeps confidential records and statistics about its clients. All records are kept securely and are only seen by authorised EmotionalWellbeingGroupLtd personnel. These records are subject to the General Data Protection Regulation May 2018. Some of the information we may collect is classified as sensitive personal data and we can only use such data where we have your explicit consent. This data may include racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences. Your personal and sensitive personal data will only be used in order to provide the service to you and for managing and quality assuring the service. Records are kept for up to a period of 7 years and are then destroyed.

EmotionalWellbeingGroupLtd recognises that on occasion, our clients may wish to exercise their rights under the General Data Protection Regulation (May 2018) and make a subject access request in respect of their personal information held by EmotionalWellbeingGroupLtd. Often during counselling, information is provided by more than one individual. In these cases, EmotionalWellbeingGroupLtd will only release information if consent has been given by all of the individuals involved.

 

Further information and guidance​

This Privacy Notice is to explain how we look after your personal information.

Please email us at EmotionalWellbeingGroup@protonmail.com if:

  • You would like to withdraw consent or

  • You object to us using your information for marketing purposes e.g. to send you post/emails  about our services; or

  • You would like us to update the information we hold about you; or

  • If you have any questions about how we handle your personal data.

If you consider that we have not acted properly when using your personal information you can contact the Information Commissioner’s Office: ico.org.uk.

Cookie Policy

​Introduction

Our website, WebApp and iOS App use cookies. By using our website, Web App and iOS App you consent to our use of cookies in accordance with the terms of this policy.​

 

What are cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

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How we use cookies

When you use and access Emotional Wellbeing Group Ltd we may place a number of cookie files in your web browser.

We use cookies for the following purposes, to enable certain functions of Dr Julian, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on Emotional Wellbeing Group Ltd and we use different types of cookies to run Emotional Wellbeing Group Ltd

We may use essential cookies to authenticate users of Emotional Wellbeing Group Ltd and prevent fraudulent use of users accounts.

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Third party cookies​

Some of our suppliers and service providers use cookies that help us track how useful they have been in getting a customer to our website. For example we use Google AdWords which uses cookies to tell us what users click a paid advert from the Google search engine, what they used the site for, and what they did there.​

How to control cookies

​You can control and/or delete cookies as you wish.

You can delete all cookies that are already stored on your computer and you can set most modern browsers to prevent them from being placed. If you do this however, you may have to manually adjust some preferences every time you visit a site and some services and functionality may not work.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

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Changes to these policies

We may modify this privacy notice and cookie policy periodically. Please look at the effective date below this policy to see when it was last revised. Any changes will become effective when we post the modified policy.

 

EmotionalWellbeingGroupLtd

391, Newton Road,

Lowton,

Warrington

WA3 1NU

Effective Date 02/10/20